Things go wrong sometimes, but we have your back.
If there’s something wrong with your order, the fastest way you can solve it is by contacting the merchant. But we understand that you might not always get a satisfactory response. This is where we step in. We’re a small team, but we want to do right by you. That’s why we require 14 days (unless otherwise stated) to solve your issue. If you’re requesting a refund, note that there’s a 30-day period before we can refund you as per our agreement with our merchants.